With over twenty two years as a nurse in various locations and positions, I learned that home care is where my heart is. It is an honor and a privilege to be the Director of Client Services for Privatus, where I oversee and manage the services that we provide. The partners have created a culture where we want to come to work every day and give our best. Where we exceed our client’s expectations, not because we have to, but because we want to. It is extremely rewarding to me, especially for those needing assistance navigating the complex health care world.
As one of eleven children my parents installed in us the value of caring for one another. Little did I know that this would shape my life and mold me into the person I am today. Caregiving comes naturally to me and I feel fortunate that I enjoy what I do. As the old adage says, “If you love your job you never have to work a day in your life!”
As a Client Services Coordinator with Privatus, I bring with me over eleven years of experience working in this industry, specifically in this role. I very much enjoy getting to know all of our nurses and caregivers, and over the years I have become known as “Miss Viv.” It is especially satisfying to me when both caregivers and families are happy – that is when I know we have done our job. Privatus NYC is a great team that works together closely every day, dedicated to providing the very best of services.
As the Vice President of Client Services, I am thrilled to be actively involved in educating professionals and families about our private nursing services. I then work with all parties to determine a customized plan that best fits each unique situation. In addition to being a Registered Nurse, I hold a Bachelor of Science Degree in Finance from St. John’s University. Experience has ranged from in-hospital nursing to formulary sales with Merck Pharmaceuticals. I have been part of the medical community in New York City for over twenty years, the last five exclusively in private care.
I reside on the Upper East Side with my husband and two children and am easily available to meet for last minute consultations.
As the Lifestyle Concierge in New York City, my role is to act as the liaison between client and caregivers to be sure we are exceeding every expectation. No detail is too small, nothing too insignificant if it is something that contributes to the dignity and comfort of our clients. Whether it be coordinating pet care, learning about best relaxation methods, or bringing music into the home, my goal is learn about what will lead to the best experience then take steps to make it happen.