Referral Line: 866.369.5974 info@privatuscare.com

Cape Cod Team

Candace Bauer-Willey, RN
Executive Director
Cheryl Cavaco
Client Services Coordinator
Jesula Charles
Client Services Coordinator
Felicia Copeland
Client Services Supervisor
Lisa Ford, RN, MBA
Director of Operations
Jamie Layton
Talent Acquisition Manager
Joyce Leoleis, RN
Client Services Consultant
Sarah Scott
Client Services Consultant
Falon Willey
Lifestyle Concierge
Anne Welton
Supervisor of Client Services

Executive Director

Candace Bauer-Willey, RN

As the Executive Director of the Osterville office, I oversee the day to day operations of the South Shore, Cape Cod, and the Islands. My background as a U.S. Marine as well as being a Registered Nurse affords me the privilege of ensuring that Privatus clients receive outstanding care with exceptional customer service. It is a joy to work with a devoted team that truly cares about making a difference in the lives of our clients and caregivers alike.

Client Services Coordinator

Cheryl Cavaco

Having worked in various roles in healthcare for over twenty one years, I bring diverse experiences to my role as a Client Services Coordinator. In our Osterville office we all work closely together, always supporting each other – very much a family feel which I believe is evident to our clients and caregivers. I also enjoy getting to know our caregivers which helps me to best match them to our clients with confidence.

Not a ‘wash-ashore’, Cape Cod has been home for my entire life. In my spare time I enjoy spending time with my husband, children, and grandchildren.

Client Services Coordinator

Jesula Charles

Growing up, I knew that regardless of the specific role, I wanted a career in the healthcare field playing some part in helping others.  My greatest sense of fulfillment has always come from being able to make a difference in the lives of others. It is with great excitement that I joined the Privatus Cape Cod team as a Client Services Coordinator.  I am looking forward to continuing the great work that was started here on the Cape since 2009.

Client Services Supervisor

Felicia Copeland

As a Supervisor of Client Services I enjoy every opportunity to become fully acquainted with our clients to best support their preferences and day to day activities. With over twenty years of experience in healthcare, my background ranges from the urgent and acute care settings to care in the home. In my spare time I enjoy the beaches of Cape Cod, bicycling, and hiking trails.

Director of Operations

Lisa Ford, RN, MBA

As the Director of Operations, I oversee all aspects of our service delivery in Massachusetts, including Cape Cod and The Islands. With a Master’s Degree in Business Administration and as a licensed Registered Nurse, I have over thirty years of experience in business and healthcare settings.

I enjoy this role because it allows me to contribute to and collaborate with a terrific team of kind and compassionate experts in a customer service based company. One of the most satisfying parts of my position is hearing the feedback from a client regarding the positive impact Privatus has had on their quality of life and the lives of their loved ones.

Talent Acquisition Manager

Jamie Layton

As the Talent Acquisition Manager for Cape Cod and The Islands, my role is to recruit and onboard quality caregivers to provide services to our clients. Having recently relocated to the Cape, I wanted to find an organization that I could feel good being a part of – I have found that in Privatus. It is a pleasure to work with a team of individuals that genuinely care about each other and every one of our clients. The most satisfying part of my job is hearing positive feedback from a family member regarding a caregiver that I brought on.

Client Services Consultant

Joyce Leoleis, RN

As a Client Services Consultant, I have the opportunity and the distinct pleasure of bringing over forty years of nursing experience to my role with Privatus. In this multifaceted role I work with clients and their families to develop a personalized plan of care based on their preferences, clinical needs, and personal goals. This includes being an educator, a facilitator, and a resource for clients and caregivers alike.

While I have had many positions as a nurse over the years, this one is particularly rewarding. At the end of the day, I feel like I have contributed to making someone’s day a little better, perhaps eased someone’s mind, and helped someone to live in the setting of their choice. That makes for a pretty good day!

Client Services Consultant

Sarah Scott

I have spent the last fifteen years in the healthcare industry mostly within the skilled nursing care settings. In my role as Client Services Consultant, I assist families to find the right support necessary to provide top notch care for their loved ones. I enjoy advocating for our clients, helping them to navigate through a difficult time, and reducing the stress of the situation.

It is an honor to be part of such a caring team!

Lifestyle Concierge

Falon Willey

Most of my career I have worked as a caregiver in a variety of settings. It has always been a pleasure to brighten someone’s day. In my role as a Lifestyle Concierge, I bring my passion for customer service and dedication to caregiver satisfaction to the role. While days can be challenging when blending these two objectives, it is especially rewarding when we hear rave reviews.

Supervisor of Client Services

Anne Welton

As a Supervisor of Client Services, I am responsible for development of the client’s individualized plan of care based on personal preferences, safety and needs. With over 25 years of experience in home health, as well as aging parents, I am happy to share my expertise with our clients and their families.  I’m thrilled to be working with the Privatus team on Cape Cod.  In my spare time, I enjoy long days at the beach, travel, spending time with my grown children and volunteering in the community.